Two weeks and a day after handing in my application form, I was still
without a swimming pass. In I
went with yet another free ticket (“forgotten property” this time). Nice: 8
degrees air temperature, which made the water feel warmer than the 21 or 22
degrees it must have been. And quiet, as always on Thursdays, because some of
the regulars come in later to help with school swimming lessons. I hardly
noticed my cold— after all, it’s normal to have stinging eyes and a
nose full of water in the pool.
Just as I was going out, the swimming coordinator (Jan D; all the men
working there seem to be called Jan) called after me “Are you Mrs
[horrible mangling of my last name]? Or [different horrible mangling of my last
name]?”
Me: “[my actual last name], yes.” It turned out that (a) they’d lost my
form; (b) I did have a record in their database, but very
incomplete, and they’d spelt my last name wrong as usual; (c) for some
mysterious reason there was a picture of someone else in the record. So Jan
called Computer Woman, who entered my name (spelt right this time), address,
phone number, etcetera and took another picture. A blank pass was
made to see that it could be done, and so I could see that the picture actually
looked like me.
Then Jan handed me a form identical to the one I’d already filled in.
“Why?” I asked. “The only thing I can’t tell you now is the bank account to get
the subscription fee from. All the other stuff I’ve just told to your
colleague and she’s entered it.” But this was for their files; apparently they
have a whole archive of handwritten stuff instead of either proper backups or
printouts of what they’ve got in their database. (No wonder things disappear!)
That makes four times that I’m giving them my details.
But tomorrow, when I hand it in, they’ll give me my pass. Whew.
ETA: Jan just called to say they’ve found my form at the
other location. Just as I was looking up the account number. And,
commendably, they’re making the pass valid from today, effectively
giving me two weeks of free swimming to make up for the annoyance.